We are currently undergoing a business restructuring and transitioning customer support services to third party providers. During the week of February 16th, 2026, servicing, monitoring, and billing for active systems will be transitioning to a new service provider. For active accounts, your account will transition to either Renewbrook (serviced by Omnidian) or Sunstrong. If your system is newly installed but not yet activated, your project will be transitioned to GoodLeap. Your relevant service provider will be in contact with you via email, text and/or mail in the coming days.

This planned, collaborative process is designed to ensure continued system performance and long-term service for our customers. There is no action required for you today, but please continue to pay your bill as scheduled and monitor your email for important updates from your new service provider, including their contact information.

Support capacity may be limited during this busy transition period. We appreciate your patience and understanding.

Thank you,

PosiGen Management Team