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FAQs

 

How Will I Know When a Step Has Been Completed?

PosiGen will contact you immediately via SMS text message when any work has been completed. For instance, you will be notified after each step of the installation process (i.e. home assessment, the permit process, panel installation) as well as after we perform any maintenance or service.

 

 

How Do I Report a Problem?

PosiGen is very concerned with quality control, and we don’t want any problems to inconvenience you. So if there’s a problem, just give us a call at 1-866-PosiGen or click here to go to our online form.

 

 

How Long is the Installation Process?

From the point that you schedule an installation, to the actual day of installation, the average amount of time for the entire process is 60-90 days.

 

The municipality will have to process the permit, and this can take time. We’re just as ready as you are, but sometimes we have to be patient. Once the permit is processed we’ll send out the installation team as quickly as possible.

 

 

Do I Need to be Home During Installation of Maintenance?

We’d love to say “hello,” but in most cases, it’s not a problem if you aren’t home. We only need what is on the outside of your home to do our work. So just go about your normal day, and we’ll be done in no time.

 

 

Commonly Used Terms

 

Solar Panels

Also called Photovoltaic (PV) panels, convert sunlight into electricity in the form of Direct Current power (DC). Even if it’s cloudy, PV panels continue to produce electricity as long as some light is hitting the panel. Once the light has been converted into electricity it moves towards  the inverter.

 

Inverter

The inverter converts Direct Current (DC) to Alternating Current (AC). DC is what the panel directly produces, and AC is what your house uses.

 

Net Meter

In some circumstances your solar panels may produce more electricity than your home will use. A net meter tracks both the amount of electricity you take from the grid, and the amount of excess electricity you put back onto the grid.

 

Safety Features

The solar panels are safely secured by a roof rail system. The roof rails are made from tough, anodized aluminum that will stand the test of time. Electric wires are safely tucked in beneath the solar panels or in conduit.

 

In the event of a power outage, electricity running from your solar system will temporarily be turned off to ensure the safety of you and others, such as workers that are trying to restore the electricity.